FAQ’s
APPOINTMENTS
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Nope! You do not need a referral from your doctor to see a pelvic health physiotherapist. Simply fill out our Match Me form to get started.
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We recommend pre-booking at least 4 follow-ups after your initial assessment so that we can start treatment right away. Our schedules fill up quickly (often 10+ weeks ahead!).
If you’re unsure, no pressure! Just keep in mind that there might be a gap between your initial assessment and your ongoing care if those appointment spots aren’t reserved.
Note that appointments can always be changed or cancelled—it’s easier to release a spot than to try to book at the last minute.
Most clients need around 5 to 6 sessions to reach their goals, with progress felt in the first few appointments. More complex or longstanding concerns can take longer.
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Welcome! We’re so happy you’re here, and if you’re nervous about coming in, don’t worry; you’re not the only one. We wrote a blog post all about what to expect; you can find it here.
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There’s no real urgency for you to come in the first trimester, so it’s often nice to wait until the second trimester. For a pelvic floor check, the second trimester is ideal. After that, anytime up until the birth is useful.
To learn perineal massage, 35 weeks+ is great. You can even bring your partner so that we can teach them, if you like.
If you’re experiencing pain or other issues or concerns, book in with us ASAP.
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Absolutely not! Pelvic health physiotherapy is about so much more than internal assessments. We can perform internal exams, but there’s also a lot of information we get from your story and external exams.
We also have a real-time ultrasound machine that we use to get a picture of your pelvic floor from the outside. This can be used instead of an internal, if preferred.
We will never pressure you into doing an internal exam, and we make your care plan with you based on your needs and preferences.
Sometimes, the work we are doing is actually to help clients build up to internals (like a pap), so helping people who are not having internal exams is as much a part of our work and role as doing them.
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Of course! If we need to assess you internally while you’re menstruating, this is very normal and fine for us.
We have wipes, tissues, and a sink in every treatment room, and a washroom close by so that you can do whatever you need to do to feel comfortable.
If your flow is super heavy and/or you’d rather not have an internal, we have other ways to assess you, too. Not all visits require an internal exam, so if you’re not sure, just check in with your physiotherapist.
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Yes – it’s worth getting a check for a few reasons:
Pregnancy and new parenthood can create a lot of stress and changes for the pelvic floor.
If you laboured before an emergency C-section, there may still have been pressure on the pelvic floor through this process.
C-sections can be associated with bladder frequency and painful sex afterwards (the scar tissue is connected to your bladder and pelvic floor). We can help with these things.
You still need your belly checked for diastasis, and you may need help rehabbing those ab muscles after the surgery.
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Yes, absolutely! Anyone you need to bring to your appointment to make it work for you is fine. We have space at the front desk for strollers and have bouncers and floor mats for babies in the treatment room.
We are very happy to work with any partners as you desire, too.
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Yes, we treat men, including cis-men, all people with penises and men with vulvas. We treat all across the sex spectrum and all presentations of anatomy.
For people with male anatomy, we can assess your pelvic floor through external palpation, internal rectal exams, and/or using our real-time ultrasound machine.
For more info, see this page.
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Yes! There is a lot to learn from your story, from seeing your posture and movement from the outside, and from checking in with what your pelvic floor feels like to you (internally). We can also see your belly and breath as you contract your pelvic floor or deep core, which can tell us a lot over video, too.
Often, there is a lot we can do through advice and exercise, and we’ll tell you if we feel we need an in-person visit to move forward effectively.
We can always start off virtually and go from there.
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Yes, there are a few parking options available! Take a look at the image and description below to see where you can find our dedicated parking stalls, free parking and paid parking options. Please note that we only have two dedicated parking spaces in the surface parking lot behind our building (Stalls #1 and #17).
If our dedicated parking stalls are not available, some free parking is available on the north side of 11th Ave. There is hourly paid parking on the south side of 11th Ave, as well as in the lane behind Alberto Pharmacy. There is also paid parking available at the medical building across from Safeway (1750 East 10th Ave); please note that the parking meter is inside the building, which closes at 5 pm.
BILLING & INSURANCE
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Yes, all our physiotherapists are registered, and we offer a standard physiotherapy receipt for all our appointments with the physiotherapist’s licence number. This is certain to be covered by any physiotherapy coverage you have with your insurer.
If your treatment involves seeing a physiotherapist support worker (PTSW) under the supervision of your physio, the receipt contains both the physio support worker’s name and the name and licence number of the overseeing physiotherapist. We unfortunately cannot guarantee this will be covered, but this is always discussed with you prior to any referral to our assistants. We are more than happy to provide you with a sample invoice for you to check with your insurance provider beforehand.
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We direct bill through Sun Life Financial and Telus eClaims, which include the following insurers:
Alberta Blue Cross
Beneva
BPA (Benefit Plan Administrators)
Canada Life
Canadian Construction Workers Union
Chambers of Commerce (Johnston Group)
CINUP (Johnston Group)
ClaimSecure
Coughlin & Associates Ltd.
Cowan
D.A. Townley
Desjardins Insurance
Equitable Life
First Canadian (Johnston Group)
GMS Carrier 49 and 50
GroupHEALTH
GroupSource
Industrial Alliance
Johnson Inc
Johnston Group
LiUNA Local 183
LiUNA Local 506
Manion
Manulife Financial
Maximum Benefit (Johnston Group)
Pacific Blue Cross
People Corporation
RWAM
Simply Benefits
TELUS AdjudiCare
Union Benefits
UV Insurance
Desjardins only reimburses the user, so if you are insured by them, you will have to pay us in full up front. However, we are happy to submit the claim on your behalf.
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Upon your first booking with us, we'll send you an Intake Form to fill out. You'll be able to add your insurance and personal info on that form.
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We can usually generate an insurance submission right away (at your appointment time) and tell you exactly how much is covered. Sometimes, the insurer will put a hold on the submission to review, in which case they usually get back to us within 10 business days.
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Unfortunately, we cannot bill to two insurers, but we will provide a receipt for the remaining balance, which you can manually submit to your secondary insurer.
We do accept partner/spousal insurance cards. If the insurance is under your partner’s name, we just need their name, date of birth, and sex.
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Yes, we’re proud to offer our very own subsidy scheme. Reach out for more information.